CO2 Cylinder Support

Welcome to the Cylinder Support Page. This page is filled with information on what to do in an emergency, how to handle and ship SodaStream cylinders, and helpful answers to most commonly asked questions.

Emergency Consumer & Retailer

Shipping & Handling

Retailer Exchange


SodaStream's new permit provides additional relief, easing the regulatory burden along the logistics chain between SodaStream and its distributors, retailers and consumers. While both permits provide relief from employee training the TDG Temporary Certificate, TU 0715 authorizes alternative hazard communication (i.e. Class 2.2 hazard label is not required) and does not require a dangerous goods shipping document signed by a trained dangerous goods employee. This additional relief makes it easier and less expensive to ship SodaStream CO2 cylinders.

To obtain the Temporary Certificate from, Transport Canada, SodaStream provided ample data about the safety of our cylinders as well as information about the strength of our processes to design, manufacture, fill, inspect and test cylinders used to ship compressed gas.

Through many years of experience safely shipping compressed carbon dioxide (CO2), SodaStream provided sufficient justification and successfully demonstrated that the alternative approach provides the equivalent level of safety required by the Transportation of Dangerous Goods Act and Regulations

The permit applies only to SodaStream cylinders that have a water capacity of 0.64 Litres or less.

Yes, SU 11512 remains in effect. Once the transition to the Temporary Certificate, TU 0715 for the return of used SodaStream’s cylinders from the consumer and the retailer that have a water capacity of 1. 41 Litres or less will still be covered by the Temporary Certificate, TU 0715 and must be shipped in accordance to its conditions.

Yes, compliance with the permit requires that the packaging provided by SodaStream be used. The packaging already has all of the necessary safety markings needed for compliance with the Temporary Certificate, TU 0715. It is important not to obscure or cover any pre-printed hazard communication markings. If you don’t have a pre-printed SodaStream shipping box see the following link to order one.

No, a standard Bill of Lading or Parcel Shipping Label is sufficient provided that it includes the following content “UN 1013, Carbon dioxide”, “Temporary Certificate, TU 0715” and “CANUTEC - 24 Hour Number, 1-613-966-6666”. Note: Should the consignment exceed 500 cylinders on one truck, Class 2.2 Placards and specific information on the shipping document are required.

In most cases SodaStream will provide both pre-printed packaging with the appropriate information.

If you don’t have a pre-printed SodaStream packaging/shipping label? Click here

No. You do not need a copy of the permit to ship SodaStream cylinders.

Employees handling SodaStream cylinders are not required to be Dangerous Goods trained. They simply need to follow the shipping and handling instructions provided on the outer package and/or this site.

Carbon Dioxide (CO2) is a colorless, odorless gas under pressure. It occurs naturally in Earth’s atmosphere as a trace gas. Because carbon dioxide is soluble in water, it occurs naturally in groundwater, rivers and lakes, ice caps, glaciers and seawater.

No. Cylinders can be stored in typical warehouse environments

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